Frequently asked questions
What is the return policy?
We hope you love your RIDDLE, however, if something doesn't work out we accept returns up to 14 days from delivery.
Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect. In those cases, we'll cover the return shipping costs.
To start a return, please email us, contact@riddlebygigi.comwith your order number and reason for return. We'll help you with the next steps!
Are any purchases final sale?
One of a kind items are non-returnable. Please check the item description for non-returnable items!
When will I get my order?
We will work quickly to ship your order in 1-2 business days from order date. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. We do offer rush shipping of 1-2 day UPS shipping if chosen at checkout.
How much is shipping?
We work on a flat rate shipping fee based on purchase, this will be calculated at check-out. We offer free shipping on orders over $150!
How much is shipping?
We work on a flat rate shipping fee based on purchase, this will be calculated at check-out. We offer free shipping on orders over $150!